We firmly believe in and stand by Templately - the ultimate templates cloud for WordPress.

However, like all other software products, we understand that this outstanding SaaS platform may not work for everyone (even without technical issues). So, if you are not fully satisfied with your purchase or if we are unable to resolve an issue that makes Templately unusable, we will gladly offer a complete refund within 14 days of your original purchase - no questions asked.

Therefore, the Templately Refund Policy has been created with the aim of giving users and customers an experience that is as seamless and fair as possible.

• Requests for refund may only be issued within 14 days of the purchase date; after the 2-week mark, however, no refunds will be processed.
• If you face technical difficulties with Templately which lead to dissatisfaction, please simply reach out to our friendly support team and allow us to try and assist you adequately. Please get in touch with us via live chat and inform us of your issue in detail, together with any screenshots, before asking for a refund. If we are unable to solve your problem, we will provide you with a complete refund.
• We cannot provide you with any refunds if you simply decide not to utilize the purchased products or accidentally purchase them. We stand behind our product and will help you with any issues you may encounter, but we also require that you have a thorough understanding of what you are buying and why.
• However, a refund will not be issued for any custom feature that was not present at the time when you bought it.

We kindly request that you carefully read our refund policy, as it plays an essential role in ensuring a transparent and seamless transaction.

When you place an order for any of our template items and packages, it signifies that you agree with the terms and conditions of this refund policy. If, for any reason, you find yourself unable to align with these terms, we sincerely advise refraining from placing an order at this time.

You qualify for a refund if the aforementioned requirements are satisfied. Feel free to reach out to us via live chat, and we'll handle your refund in 2 working days. Our team is here to provide you with an exceptional experience every step of the way.

We suggest you explore Templately and make queries via our live chat (faster), social media, or email. We are prepared to respond quickly and expertly to any inquiries about Templately. Your pleasure is our top priority, and we're committed to giving you the best assistance possible.