We firmly believe in and stand by Templately - the ultimate templates cloud for WordPress. However, like all other software products or cloud solutions, we understand that this WordPress template plugin may not work for everyone (even without technical issues).

So, if you are not fully satisfied with your purchase or if we are unable to resolve an issue, we will gladly provide a complete refund within 14 days of your original purchase - no questions asked.

Therefore, the Templately Refund Policy has been created to provide users with an experience that is as seamless and fair as possible.

Refund requests may only be issued within 14 days of the purchase date; after 2 weeks, however, no refund requests will be processed.

The 14-day refund guarantee covers:

• ✔A 2-Week Window: You can request a refund anytime within the first 14 days of your original purchase date.
• ✔No Questions Asked: You do not need to justify your reason, but we would always love to get your feedback to improve your overall experience with Templately. If you are not happy, we will make it right.

The 14-day refund guarantee does not cover:

• ✘Subscription Renewals: Renewal payments are not eligible for refunds. If you do not wish to continue, we request that you cancel your subscription from your account dashboard before the renewal date. However, you will continue to have access until the end of your current billing period.
• ✘Plan Upgrades: Payments made for plan upgrades (such as moving from a single-site to multi-site package or upgrading to a higher tier) are non-refundable. We recommend carefully reviewing plan details or contacting our team before upgrading.
• ✘After 14 Days: Refund requests cannot be accepted if submitted more than 14 days from the original purchase date.
• ✘Custom Features / Plugins: Refunds will not be issued for features or plugins that were not included with the product at the time of purchase.

Here is the step-by-step process of requesting a refund is quick and simple:

1. Contact Us: Reach out via live chat on templately.com or email us at support@wpdeveloper.com.
2. Share Order Detail: Share your purchase email or order ID so we can locate your account.
3. Get Your Refund Processed: Once confirmed, your refund is processed within 24 hours.
4. Receive Your Money: Funds typically arrive within 1–5 business days, depending on your payment provider.

We kindly request that you carefully read our refund policy, as it plays an essential role in ensuring a transparent and seamless transaction.

We cannot issue refunds if you accidentally purchase a Templately plan. We stand behind our product and will help you with any issues you may encounter, but we also require that you have a thorough understanding of what you are buying.

When you place an order for any of our template items and packages, it signifies that you agree to the terms and conditions of this refund policy. If, for any reason, you find yourself unable to align with these terms, we recommend taking a moment to review the terms so you can move forward with confidence.

You qualify for a refund if the aforementioned requirements are satisfied. Feel free to reach out to us via live chat. We will handle your refund, and you can expect the amount to be returned in 1-5 business days. Our team is here to provide you with an exceptional experience every step of the way.

If you face technical difficulties with Templately that cause dissatisfaction, please simply reach out to our support team and allow us to try to assist you adequately.

Or, get in touch with us via live chat (fastest) and inform us of your issue in detail, along with any screenshots if applicable. You can also reach out to us via social media or email.

We are prepared to respond quickly and expertly to any inquiries about Templately. Your pleasure is our top priority, and we are committed to giving you the best assistance possible.

If we are unable to solve your problem, we will provide you with a complete refund.