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Getting Started
Install the plugin, create your account, and purchase or insert your first premade template in under five minutes.
Full Site Import
Build an entire website effortlessly by inserting complete template packs, WooCommerce shop, checkout, and product pages.
Templately AI
Generate full-site content, replace images, and create your brand logo instantly with Templately AI.
My Cloud & WorkSpace
Save designs to MyCloud, configure your WorkSpace, and copy items between WorkSpaces in a few clicks.
Billing & Licenses
Upgrade or downgrade your subscription, download purchase invoices, manage sites, and create API tokens.
Troubleshooting
Fix missing widgets, broken forms, dependency issues, and the most common Elementor and Gutenberg conflicts.
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Our team uses Templately every single day. That's why our support feels less like tickets and more like a helpful friend with the answer already ready.
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Replies within 24 hours guaranteed — most customers hear back from us in under two.
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Diagnose and troubleshoot accurately — no bouncing around script-reading agents.
Full Site Import fails on staging subdomain
Hey team — I'm trying to import the “Bizofolio Startup” pack to my staging site but it stops at 34%. Elementor Pro 3.22, WP 6.6…
Thanks for the details! Looks like a PHP memory limit issue on staging. Try bumping WP_MEMORY_LIMITto 256M and retry the import — I'll stay with you on this one.
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Answers to the top asked questions
Can't find what you're looking for? Our support team is one message away.
Still need a hand?
Our support heroes respond within 24 hours — typically much faster.
Contact Support- Log in to your Templately account, head to My Account → Purchase History, and click the “View Upgrade” option next to your current plan. Upgrades are pro-rated and take effect instantly — no re-importing required.
- Each AI generation (full-site copy, image replacement, or content rewrite) uses credits from your monthly allowance. Unused credits roll over up to your plan’s cap, and you can top up anytime from the credits dashboard.
- Yes — every template is built for your preferred builder. Browse by platform filter to see all Elementor-only, Gutenberg-only, or cross-compatible packs.
- Always. Every ticket, chat message, and community question is answered by a real person on our team — most of whom have been building with Templately for years.
- Our team covers multiple time zones so tickets are being worked on nearly around the clock. We commit to a 24-hour response but typically reply in under two hours.
- Absolutely. We offer a 14-day no-questions-asked refund on all paid plans. Reach out to support and we’ll process it within one business day.
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Browse public tickets, share what you're building, swap templates with peers, and stay up-to-date with everything Templately in our Facebook community.